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Christmas 2017 Delivery Cutoff Dates

Shipping Options:
Standard Delivery FREE for orders over $99
Premium Delivery - Guaranteed requested date
Same Day Delivery - Sydney Metro
Next Day Delivery - All Major Cities
Express Delivery - Regional Locations

Terms & Guidelines:
Personalised Orders - Personalised gifts 
Special Delivery Instructions
Authority to Leave
Hospital Deliveries
International Deliveries


Christmas 2017 Delivery - Cutoff Dates

Standard Delivery

  • Sydney Metro - Sunday 17th December
  • NSW, ACT, VIC, QLD Metro - Thursday 14th December
  • SA and TAS Metro - Tuesday 12th December
  • WA and NT Metro - Monday 11th December

Premium/Express Delivery Services

  • Sydney Metro - Thursday 21st December (order by 10am) AEST
  • Major Australian cities - Wednesday 20th December (order by 1pm) AEST
  • All regional and/or remote locations - Monday 18th December (order by 1pm) AEST

We will dispatch after these dates however delivery in time for Christmas is not guaranteed.

 

Standard Delivery - FREE for orders over $99

  • Standard delivery is FREE for orders $99 or over, and $10.95 for orders under $99.
  • Delivery estimates:
    • NSW, ACT, QLD, VIC metro: 1-3 business days
    • SA and TAS metro: 3-5 business days
    • WA, NT metro: 5-8 business days
    • All regional areas: add 1-2 business days to metro estimates (deliveries may be made to the closest post office for some regional locations)
  • Deliveries are made during business hours Monday to Friday (excluding public holidays).
  • Requests for delivery on specific days cannot be guaranteed when standard shipping is selected, however we will always do our best to aim for delivery on the requested date.
  • Orders to multiple addresses and multiple orders to one address are regarded as separate orders and will incur a delivery cost of $10.95 if under $99.


Premium Delivery - Guaranteed Delivery On Requested Date

  • Guaranteed delivery on your requested day for $18.95
  • Available for Sydney, Canberra, Woollongong, Newcastle, Gosford, Melbourne, Geelong, Brisbane, Gold Coast, Sunshine Coast, Ipswich, Adelaide, Perth.
  • Not available to PO Box or Parcel Locker addresses.


Same Day Delivery - Sydney Metro

  • Available to selected Sydney metro postcodes for $18.95.
  • Orders placed before 10am (Sydney AEST) Monday to Friday (excluding public holidays) will be delivered by 5:30pm on the same day.
  • Orders placed before 1pm (Sydney AEST) Monday to Friday (excluding public holidays) will be delivered by 7pm on the same day.
  • Only available to choose at checkout prior to 1pm AEST on business days.
  • Not available to PO Box or Parcel Locker addresses.

 

Next Day Delivery - All Major Cities

  • Available for Sydney, Canberra, Woollongong, Newcastle, Gosford, Melbourne, Geelong, Brisbane, Gold Coast, Sunshine Coast, Ipswich, Adelaide, Perth for $18.95.
  • Orders placed before 1pm (Sydney AEST) Monday to Friday (excluding public holidays) will be delivered on the following business day.
  • Only available to choose at checkout prior to 1pm AEST on business days.
  • Not available to PO Box or Parcel Locker addresses.

 

Express Delivery - Regional Locations

  • Available to areas outside of major cities for $22.95.
  • The majority of express orders placed before 1pm (Sydney AEST) Monday to Friday are delivered the following business day, however this is not guaranteed.
  • Deliveries to some regional locations may take 2-4 business days for delivery and deliveries may be made to the closest post office.
  • Requests for delivery on specific days cannot be guaranteed when express delivery is selected, however we will always do our best to aim for delivery on the requested date.

 

Personalised Orders - Personalised prints and leather

  • Monogrammed leather and personalised prints are produced in-house. 
  • Same Day, Next Day, Premium and Express Delivery for personalised orders will be dispatched without delay, and delivery estimates are as per below.
  • Standard delivery may up to 2-3 business days for dispatch - we are not able to guarantee a specific delivery date with standard shipping.


Special Delivery Instructions

  • The special delivery instructions field on the checkout page is for specific instructions for the courier that are printed on the label (eg. deliver to the second floor and leave with reception, leave behind the pot plant near the front door).
  • Requests for delivery at a specific time of day will be printed on the label for the courier to see however cannot be guaranteed.
  • Our couriers are unable to call or text recipients prior to delivery, to confirm an address, or upon an unsuccessful delivery.

 

Authority to Leave

  • The option is given at checkout as to whether or not the parcel can to be left if no one is available to receive it.
  • If authority to leave is given and no one is available to receive the delivery, our courier will leave the parcel in a relatively secure location unattended at the address.
  • If the parcel cannot be left at the address, our courier will do one of the following:
    • Leave a card with instructions as to how to arrange redelivery (Couriers Please and Star Track)
    • Leave a card advising the recipient that the parcel has been taken to the nearest participating newsagent for pickup (selected Couriers Please deliveries)
    • Leave a card advising the recipient that the parcel has been taken to the nearest post office for pickup (Australia Post regional deliveries)
    • Call the recipient for an alternative delivery address or time (MailCall same-day and premium Sydney deliveries - redelivery fees will apply)
  • In order to ensure that someone will be present during business hours, and to avoid redelivery fees, it is highly recommended to send the parcel to a business address.
  • Please note that redelivery fees may apply for any deliveries that need to be reattempted.
  • Please note that when authority to leave has been given, Gifts Australia and our couriers cannot accept responsibility or liability on the rare occasion that a consignment is lost or stolen after our couriers have recorded the package as 'successfully delivered'.


Hospital Deliveries

  • Most hospitals have specific guidelines regarding delivery of gifts to patients – it is advisable to contact the specific hospital in advance to find out how their deliveries are received (eg. deliver to loading dock on Smith St, leave with reception in the Lindo Wing off George St).
  • Please provide as much detail as possible about the recipient – bed/room number, ward name/number, full name and street address of hospital – and ensure that the name on the delivery address matches the name under which the patient is registered at the hospital.
  • Please note that if a parcel needs to be sent to an alternative address due to the patient already being discharged, an applicable redelivery fee will be passed on to the sender.

 

International Deliveries

  • We deliver to any address in Australia.
  • For international deliveries, we advise finding a suitable gift and hamper provider in the destination country, as choosing a local provider will be significantly cheaper. Delays due to customs restrictions in many countries will also significantly compromise the quality of the gift and hamper contents. 


Our shipping location is Regents Park NSW 2143