Find the right information quickly. Click the links below to find out more about our Delivery services.

Shipping Options:

Standard Delivery FREE for orders over $99
Same Day Delivery - Sydney Metro
Premium Delivery

Terms & Guidelines:
Personalised Orders - Personalised gifts 
Special Delivery Instructions
Authority to Leave
Hospital Deliveries
International Deliveries

 

Standard Delivery - FREE for orders over $99

  • Standard delivery is FREE for orders $99 or over, and $11 for orders under $99.
  • Delivery estimates:
    • NSW, ACT, QLD, VIC metro: 1-3 business days.  Longer at peak times
    • SA and TAS metro: 3-5 business days
    • WA, NT metro: 5-8 business days
    • All regional areas: add 1-2 business days to metro estimates (deliveries may be made to the closest post office for some regional locations)
  • Deliveries are made during business hours Monday to Friday (excluding public holidays).
  • Requests for delivery on specific days cannot be guaranteed, however we will always do our best to aim for delivery on the requested date.
  • Orders to multiple addresses and multiple orders to one address are regarded as separate orders and will incur a delivery cost of $11 if under $99.
  • Any delays in delivery are beyond our control and we cannot be held responsible if this occurs.  You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.


Same Day Delivery - Sydney Metro

  • If delivery is required urgently, we are happy to provide this service. Please call us on 1300 30 54 30 for a quote to the delivery suburb.

Premium Delivery

  • Available for $23.00
  • Delivery times, as estimated, are, next day for metro areas, and allow an additional 1-2 days for regional areas. Longer at peak times
  • Orders must be placed before 1pm (Sydney AEST) Monday to Friday (excluding public holidays).
  • Not available to PO Box or Parcel Locker addresses.
  • Any delays in delivery are beyond our control and we cannot be held responsible if this occurs.  You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.

Personalised Orders - Personalised prints and leather

  • Monogrammed leather and personalised prints are produced in-house. 
  • Same Day, Next Day, Premium and Express Delivery for personalised orders will be dispatched without delay, and delivery estimates are as per below.
  • Standard delivery may up to 2-3 business days for dispatch - we are not able to guarantee a specific delivery date with standard shipping.


Special Delivery Instructions

  • The special delivery instructions field on the checkout page is for specific instructions for the courier that are printed on the label (eg. deliver to the second floor and leave with reception, leave behind the pot plant near the front door).
  • Requests for delivery at a specific time of day will be printed on the label for the courier to see however cannot be guaranteed.
  • Our couriers are unable to call or text recipients prior to delivery, to confirm an address, or upon an unsuccessful delivery.

 

Authority to Leave

  • The option is given at checkout as to whether or not the parcel can to be left if no one is available to receive it.
  • If authority to leave is given and no one is available to receive the delivery, our courier will leave the parcel in a relatively secure location unattended at the address.
  • If the parcel cannot be left at the address, our courier will do one of the following:
    • Leave a card with instructions as to how to arrange redelivery (Couriers Please and Star Track)
    • Leave a card advising the recipient that the parcel has been taken to the nearest participating newsagent for pickup (selected Star Track deliveries)
    • Leave a card advising the recipient that the parcel has been taken to the nearest post office for pickup (Australia Post regional deliveries)
    • Call the recipient for an alternative delivery address or time (MailCall same-day and premium Sydney deliveries - redelivery fees will apply)
  • In order to ensure that someone will be present during business hours, and to avoid redelivery fees, it is highly recommended to send the parcel to a business address.
  • Please note that redelivery fees may apply for any deliveries that need to be reattempted.
  • Please note that when authority to leave has been given, Everything But Flowers and our couriers cannot accept responsibility or liability on the rare occasion that a consignment is lost or stolen after our couriers have recorded the package as 'successfully delivered'.


Hospital Deliveries

  • Most hospitals have specific guidelines regarding delivery of gifts to patients – it is advisable to contact the specific hospital in advance to find out how their deliveries are received (eg. deliver to loading dock on Smith St, leave with reception in the Lindo Wing off George St).
  • Please provide as much detail as possible about the recipient – bed/room number, ward name/number, full name and street address of hospital – and ensure that the name on the delivery address matches the name under which the patient is registered at the hospital.
  • Please note that if a parcel needs to be sent to an alternative address due to the patient already being discharged, an applicable redelivery fee will be passed on to the sender.

 

International Deliveries

  • We deliver to any address in Australia.
  • For international deliveries, we advise finding a suitable gift and hamper provider in the destination country, as choosing a local provider will be significantly cheaper. Delays due to customs restrictions in many countries will also significantly compromise the quality of the gift and hamper contents. 


Our shipping location is Brookvale NSW 2100