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Deliveries during Christmas - IMPORTANT INFORMATION

  • Delivery estimates during the lead up to Christmas are based on delivery guarantees supplied by Australia Post - please note that deliveries may take place on Saturdays and evenings during the lead up to Christmas.
  • Deliveries will continue to be offered up until the Australia Post cut offs - please note that the majority of orders will arrive in time, however some will not.
  • In some instances a card will be left and the recipient will not be able to pick the delivery up until after Christmas.
  • Our Customer Service Team are available for extended hours during the lead up to Christmas - visit the Contact Us page under the Help menu above for more information.
  • Please note: due to huge demand for delivery at this time of year by Australia Post & Star Track, we cannot guarantee delivery before Christmas. We will dispatch your order on time, however after this is done, it is in the hands of the delivery service and any delays are out of our control.

Cutoffs: (based on guaranteed provided by Australia Post & Star Track )

Standard Delivery – METRO AREAS (Aus Post ONLY) 3-5 Business Days

Sydney – Wednesday 19th

NSW Other – Wednesday 19th

VIC – Tuesday 18th

WA – Thursday 13th

NT – Wednesday 12th

QLD – Wednesday 19th

SA – Tuesday 18th

CAN – Wednesday 19th

TAS – Tuesday 18th

REGIONAL/RURAL: 3-6 Business Days

NSW – Monday 17th

VIC – Monday 17th

WA – Wednesday 12th

NT – Tuesday 11th

QLD – Monday 17th

SA – Monday 17th

CAN – Wednesday 19th

TAS – Monday 17th

Premium Delivery – (STAR TRACK & Australia POST)

Cut Off – Wednesday 19th

1-2 Business days to all Metro Areas

2-4 Business days to Regional/Rural Areas


Same Day Sydney Delivery:

Cutoff - Monday 24th, 10am


Shipping Options:

Standard Delivery FREE for orders over $99
Premium Delivery - Guaranteed requested date
Same / Next Day Delivery - Sydney Metro
Next Day Delivery - All Major Cities
Express Delivery - Regional Locations

Terms & Guidelines:
Personalised Orders - Personalised gifts 
Special Delivery Instructions
Authority to Leave
Hospital Deliveries
International Deliveries


Standard Delivery - FREE for orders over $99

  • Standard delivery is FREE for orders $99 or over, and $11 for orders under $99.
  • Delivery estimates:
    • NSW, ACT, QLD, VIC metro: 1-3 business days
    • SA and TAS metro: 3-5 business days
    • WA, NT metro: 5-8 business days
    • All regional areas: add 1-2 business days to metro estimates (deliveries may be made to the closest post office for some regional locations)
  • Deliveries are made during business hours Monday to Friday (excluding public holidays).
  • Requests for delivery on specific days cannot be guaranteed when standard shipping is selected, however we will always do our best to aim for delivery on the requested date.
  • Orders to multiple addresses and multiple orders to one address are regarded as separate orders and will incur a delivery cost of $11 if under $99.

Premium Delivery - Guaranteed Delivery On Requested Date

  • Guaranteed delivery on your requested day for $18.95
  • Available for Sydney, Canberra, Woollongong, Newcastle, Gosford, Melbourne, Geelong, Brisbane, Gold Coast, Sunshine Coast, Ipswich, Adelaide, Perth.
  • Not available to PO Box or Parcel Locker addresses.

Same Day Delivery - Sydney Metro

  • Available to selected Sydney metro postcodes for $18.95.
  • Only available to choose at checkout prior to 10am AEST on business days.
  • Not available to PO Box or Parcel Locker addresses.


Next Day Delivery - All Major Cities

  • Available for Sydney, Canberra, Woollongong, Newcastle, Gosford, Melbourne, Geelong, Brisbane, Gold Coast, Sunshine Coast, Ipswich, Adelaide, Perth for $18.95.
  • Orders placed before 1pm (Sydney AEST) Monday to Friday (excluding public holidays) will be delivered on the following business day.
  • Only available to choose at checkout prior to 1pm AEST on business days.
  • Not available to PO Box or Parcel Locker addresses.


Express Delivery - Regional Locations

  • Available to areas outside of major cities for $22.95.
  • The majority of express orders placed before 1pm (Sydney AEST) Monday to Friday are delivered the following business day, however this is not guaranteed.
  • Deliveries to some regional locations may take 2-4 business days for delivery and deliveries may be made to the closest post office.
  • Requests for delivery on specific days cannot be guaranteed when express delivery is selected, however we will always do our best to aim for delivery on the requested date.


Personalised Orders - Personalised prints and leather

  • Monogrammed leather and personalised prints are produced in-house. 
  • Same Day, Next Day, Premium and Express Delivery for personalised orders will be dispatched without delay, and delivery estimates are as per below.
  • Standard delivery may up to 2-3 business days for dispatch - we are not able to guarantee a specific delivery date with standard shipping.

Special Delivery Instructions

  • The special delivery instructions field on the checkout page is for specific instructions for the courier that are printed on the label (eg. deliver to the second floor and leave with reception, leave behind the pot plant near the front door).
  • Requests for delivery at a specific time of day will be printed on the label for the courier to see however cannot be guaranteed.
  • Our couriers are unable to call or text recipients prior to delivery, to confirm an address, or upon an unsuccessful delivery.


Authority to Leave

  • The option is given at checkout as to whether or not the parcel can to be left if no one is available to receive it.
  • If authority to leave is given and no one is available to receive the delivery, our courier will leave the parcel in a relatively secure location unattended at the address.
  • If the parcel cannot be left at the address, our courier will do one of the following:
    • Leave a card with instructions as to how to arrange redelivery (Couriers Please and Star Track)
    • Leave a card advising the recipient that the parcel has been taken to the nearest participating newsagent for pickup (selected Star Track deliveries)
    • Leave a card advising the recipient that the parcel has been taken to the nearest post office for pickup (Australia Post regional deliveries)
    • Call the recipient for an alternative delivery address or time (MailCall same-day and premium Sydney deliveries - redelivery fees will apply)
  • In order to ensure that someone will be present during business hours, and to avoid redelivery fees, it is highly recommended to send the parcel to a business address.
  • Please note that redelivery fees may apply for any deliveries that need to be reattempted.
  • Please note that when authority to leave has been given, Gifts Australia and our couriers cannot accept responsibility or liability on the rare occasion that a consignment is lost or stolen after our couriers have recorded the package as 'successfully delivered'.

Hospital Deliveries

  • Most hospitals have specific guidelines regarding delivery of gifts to patients – it is advisable to contact the specific hospital in advance to find out how their deliveries are received (eg. deliver to loading dock on Smith St, leave with reception in the Lindo Wing off George St).
  • Please provide as much detail as possible about the recipient – bed/room number, ward name/number, full name and street address of hospital – and ensure that the name on the delivery address matches the name under which the patient is registered at the hospital.
  • Please note that if a parcel needs to be sent to an alternative address due to the patient already being discharged, an applicable redelivery fee will be passed on to the sender.


International Deliveries

  • We deliver to any address in Australia.
  • For international deliveries, we advise finding a suitable gift and hamper provider in the destination country, as choosing a local provider will be significantly cheaper. Delays due to customs restrictions in many countries will also significantly compromise the quality of the gift and hamper contents. 

Our shipping location is Brookvale NSW 2100